Legal

Terms of Use

Last updated 9 September 2026

Lanthorn Properties CRM is an internal system operated by Lanthorn Properties Sdn Bhd. It is not a public service and has no open sign-up. These terms apply to anyone given an account.

Accounts

• Accounts are issued by an administrator and are personal. Do not share your login, and do not let anyone else work under your account.
• Tell an administrator immediately if you think someone else has access to your account.
• Your account is deactivated when you leave the agency. Records you created stay with the agency.

Using the system properly

Leads in this system are other people’s personal data, entrusted to the agency. You may use them to do your job and for nothing else. In particular:

• Do not export, copy or forward lead data to a personal device, a competing agency, or anywhere outside the CRM, except as a transaction requires.
• Do not contact a lead assigned to another negotiator without agreement.
• Do not attempt to reach records you have not been given access to.
• Record call outcomes and appointments honestly. Reports are used to make decisions about advertising spend and commission.

Connecting a Facebook account

You may connect your own Facebook account so that lead forms on Pages you manage deliver into the CRM. You must have the Page owner’s permission to do so. Your login stays yours — the agency never sees your Facebook password, and other negotiators cannot see or use your connected Pages. Disconnecting stops new leads arriving; leads already received remain the agency’s records.

Availability

We aim to keep the system available during working hours but do not guarantee uninterrupted service. Maintenance is normally carried out outside those hours.

Changes to these terms

We may update these terms. The date above shows when they last changed, and material changes are notified to account holders.

Contact

Lanthorn Properties Sdn Bhd — lanthornrealty@gmail.com